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Terms and Conditions

Terms and Conditions

When booking a vehicle at Barton Chauffeurs, it is understood that you have read and agreed to our terms and conditions.

Pricing

Trips are charged by the hour or kilometer whichever is greater, with a minimum charge of one hour.  Airport transfers attract a fixed price linked to location however waiting & parking charges may be applicable-see below.

After the first hour, rates are charged in increments of 15 minutes.

All prices include tolls where applicable and are GST inclusive.

All bookings outside the Melbourne metropolitan area will be charged base to base e.g.; Melbourne to Albury 4 hour journey, 8 hours total will be charged.

Baby seats, capsules and boosters incur a charge of $15 each.

If any part of a booking falls between 11pm and 5am, a 25% surcharge is applicable.

Public holidays and major event days incur a 50% surcharge.

Clients generally manage their own interstate bookings, however if required, our office can organize this on your behalf for a booking fee (15% of trip cost.)

Wedding bookings attract a minimum two hour charge.

Holds

When making a booking with an indeterminate collection time, the minimum charge will be 4 hours.

Less than 2 hours gap between booking and collection e.g., 1.30pm booking with return at 3pm will be considered ‘on hold’ and will be billed at an hourly rate.

An 8 hour minimum charge applies to bookings for vehicles required for a full day where times are not provided.

A 12 hour minimum charge applies for bookings where the chauffeur cannot return to base and overnight accommodation is required. Accommodation fees will be quoted and be the responsibility of the client.

Waiting Time

Waiting time at Melbourne Airport from flight landing time is as follows:

  • Domestic flights waiting time -first 30 minutes will be free then a waiting fee will apply. This will be charged in 15 minute increments on top of the quoted trip rate and parking fees.
  • International flights waiting time first 60 minutes will be free then a waiting fee will apply. This will be charged in 15 minute increments on top of the quoted trip rate and parking fees.

All other collection waiting times- first 15 minutes waiting time will be free then a waiting fee will apply. This will be charged in 15 minute increments on top of the quoted trip rate.

Parking Fees

Melbourne Airport parking fees will be at the following rates;
Domestic collections $7.00, International collections $15.00.

All parking charges other than Melbourne Airport will be at cost.

Cancellations/Late Changes

Tours, 8 hour plus bookings, multiple chauffeur bookings and transfers greater than 2 hours require 24 hours notice for cancellations or changes, otherwise full charge is applied

For tall other trips, a minimum 2 hours cancellation notice is required, otherwise full trip charge applies.

Late changes must be notified with at least 2 hours notice, otherwise cancellation charges or waiting times will be charged.

No notice of change or no shows- full trip charge applies.

Extras

Any variation of direct journey not advised at time of booking, such as extra collections, preferred routes and stops as requested by client will incur extra charges by our hourly or kilometer rate, whichever the greater or as determined by the chauffeur.

Booking Conditions

Local laws do not permit smoking in commercial passenger vehicles.

At the time of booking, clients should always ensure the following information is correct and they have allowed sufficient travel time. Barton Chauffeurs is not responsible for any cost incurred by the client (missed flights etc) associated with reorganizing travel arrangements. Information required includes:

  • Date and time of booking
  • Passengers name & number of passengers
  • Pick up address and flight no’s if applicable
  • Destination address
  • Mobile telephone number

The clients and/or agent are responsible for the cost to clean or repair any damage to a vehicle caused by them as well as any subsequent loss of income.

Service may be refused if:

  • Clients are intoxicated, disorderly or behaving in an aggressive/offensive manner.
  • The number of passengers exceeds the legal seating capacity of the vehicle.
  • Clients and/or agent have not requested or correctly advised appropriate child restraints where legally required.
  • Payment has not cleared or accounts are in arrears.

Luggage exceeds vehicle capacity or impacts passenger/chauffeur safety. The responsibility remains with the client and/or agent to provide accurate information regarding luggage to be carried so appropriate vehicle/s can be booked. The vehicle will not be permitted to depart with an open boot/trunk or doors to cater for excess luggage. Clients will be advised to book an additional vehicle or taxi before departing.

Payment Terms

Payment becomes due when transport is complete. We accept all major credit cards, cab charge or cash. Cheques may only be accepted with approval at time of booking.

A 50% non refundable deposit may be required to secure certain bookings.

A late payment fee of 2% per month will be charged on all overdue accounts with any recovery costs passed onto the defaulting party.

Accounts

For individuals or companies who spend more than $2000.00/month, we offer a 14 day account facility with the security of a credit card.

Bookings

It’s preferable to receive all bookings via email. –  book@bartonchauffeurs.com.au

However, if booking is for same or next day please, phone the office to have your booking confirmed

You may also make a booking via SMS Mobile: 0416 245 863 or phone between office hours on Telephone: 1300 651 739

We confirm 100% of all email bookings by return email then via SMS, normally on the evening prior to travel. Please note, if you have not received a confirmation you have no booking.

We reserve the right to change our pricing and terms and conditions without notice.

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